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Privacy Policy

Mountain Breeze Solar & Battery Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect personal information from you when you request a quote, book a service, upload an electricity bill, or communicate with our team. This may include:

  • Full name, residential or business address, email address, and telephone number.

  • Energy usage data and utility bills to conduct solar and battery assessments.

  • Photographs of your property or switchboard necessary for technical assessments and installations.

How We Use Your Information

We use your personal information strictly to:

  • Provide accurate solar, battery, electrical, and air-conditioning quotes and assessments.

  • Complete installations, maintenance, and grid-connection paperwork.

  • Communicate with you regarding your service enquiries or project status.

  • Comply with Victorian and federal regulatory, safety, and warranty requirements.

Disclosure of Your Information

To successfully complete your job and meet strict industry regulations, we may need to disclose relevant personal information to trusted third parties, including:

  • Electricity Distributors: To facilitate grid connection approvals and tariff adjustments.

  • Independent Electrical Inspectors: To inspect and legally certify that your installation meets mandatory state safety standards.

  • STC Agents: To process Small-scale Technology Certificates (STCs) and manage your applicable point-of-sale financial incentives.

  • Solar Victoria & Government Bodies: To process state rebates, register your system, and comply with safety and auditing requirements.

  • Software and Cloud Providers: To safely store your data, manage quotes, and operate our customer relationship management (CRM) systems.

  • Contractors and Delivery Partners: Other specialized trades, suppliers, or parties directly involved in the installation, logistics, or warranty support of your project.

Security and Storage

We store your personal data securely using digital and physical safeguards. Electricity bills and property photos uploaded via our website are handled with strict confidentiality and are never sold or shared with third-party marketers.

Access and Enquiries

You have the right to access or request the correction of any personal information we hold about you. For any privacy-related questions or complaints, please contact us.